Your order is processed by our merchant DigiStore24.

It will be DigStore24 that shows up on your credit card or billing statement! If you are not the cardholder, inform them of this!

If you purchased any upgrades, they will show up as separate transactions. If you need support, contact us through the contact link at the bottom of this page.

If you want phone billing support, you can contact DigiStore Customer Support team at 302-404-2568 from the US or +1-302-404-2568 from other countries.

Shipping

Standard Shipping Times:-

Continental United States: 5-7 business days

International: 10-14 business days

All of our orders are shipped with UPS or Fedex (in partnership with USPS for the final leg of US orders).

Orders should be shipped out next working day*. Any orders made on Friday, Saturday or Sunday should be shipped on Monday*, excluding all US postal holidays.

You will receive a shipping notification along with your tracking link to locate and track the status of your order in transit the day after your item has shipped.

If the delivery is refused or the delivery address is incorrect we will refund you, less our associated shipping costs, once it has been received back in our fulfillment center.

If the carrier shown the order as delivered and subsequently the package goes missing then the responsibility lies with the purchaser to investigate with the carrier. We cannot be held responsible for items stolen once they have been marked as delivered. Please make sure you have a safe and secure location to receive the package as there is no requirement to sign for it.

Any questions regarding your tracking or shipment please contact us using the contact link at the bottom of this page.

Return of Physical Items

In order to obtain your full refund** for your bottle(s) you must return ALL bottles be they empty, full or partially full (and including any "bonus" or "free" bottles as part of your order) back to our fulfillment center at the address listed below, within sixty (60) days of the date you originally ordered the product along with a written or printed note - inside the package - with the following information clearly written:

1. Your DigiStore Order ID

2. Your Full Name, and Full Address where the shipment was received

3. Your Email Address and Phone Number

4. Your original packing slip (if available)

In order for your refund** to be processed the product must arrive at our fulfillment facility within sixty (60) days of the original purchase date. Failure to include all the bottles purchased be they empty, full or partially full (including any "bonus", "free" or "gifted" bottles), or failure to clearly write your order details as specified above so that a member of our fulfillment center staff can clearly read and allocate your return may both result in our inability to refund you. The buyer will pay for return shipping at all times.

Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund. Your refund will be credited back to your bank account/card and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.

**International Orders

Due to the high expense and risk of shipping to countries outside of the US we do charge shipping fees and we DO NOT refund shipping fees at any time. However, you will get a full refund on the price of all the bottles purchased (as long as they are returned to us with the same terms mentioned above).

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered.

Optional Shipping Protection

We offer optional shipping protection at the time of placing your order for a flat fee of only $5. Terms and conditions of which can be found here

UNLESS OTHERWISE EXPRESSED WE EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Physical Product Refunds: 

Attn: Returns Department

Nutracenter LLC

37 Iverness Dr. East, Suite 100

Englewood, CO 80112

To qualify for a full refund, include in your package your BuyGoods Order ID, your full name and full address where the shipment was received, your email address and phone number, and your original packing slip (if available). You are responsible for covering shipping frees for ALL returns. 

Returns of Digital Items

We offer a no-questions asked 60-day money back guarantee on all digital items. To claim your refund for a digital item, you must make your request within sixty (60) days of the original purchase date.

You can return digital items by contacting us via the contact link at the bottom of this page. We will honor your request.

By ordering through our website you are bound by all the conditions on our terms & conditions page.